Welcome to HairLo. These Terms of Service ("Terms") govern your access to and use of the HairLo website, AI hair visualization tool, and related services (collectively, the "Services") provided by HairLo ("HairLo", "we", "us", or "our"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
These Terms include an arbitration agreement and class action waiver in Section 14. They also include limitations of liability and important disclaimers about our AI-generated content. Please read them carefully.
1. Eligibility
You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you are 18 or older, have the legal capacity to enter into these Terms, and that all information you provide is accurate and complete.
2. Description of Services
HairLo provides AI-powered visualization tools that generate visual references based on user-submitted photos and inputs. The Services are intended for educational, informational, and entertainment purposes only.
HairLo is NOT a medical device. AI-generated visualizations are not medical diagnoses, prognoses, treatment plans, or recommendations. Outputs should not be relied upon for medical decisions. Always consult a licensed dermatologist, trichologist, or other qualified healthcare professional for personalized medical guidance.
3. Acceptable Use
By using the Services, you agree NOT to:
- Upload photos of any person without that person's explicit consent
- Upload photos of minors (anyone under 18)
- Use the Services for any unlawful, harmful, fraudulent, infringing, or offensive purpose
- Reverse engineer, decompile, disassemble, scrape, or otherwise attempt to derive the source code, models, or underlying technology of the Services
- Use automated means (bots, scrapers, crawlers) to access the Services without our prior written consent
- Interfere with, disrupt, or attempt to gain unauthorized access to the Services or related systems
- Use the Services to harass, abuse, defame, stalk, or harm any person
- Resell, redistribute, or commercially exploit the Services or outputs without our written authorization
- Use the Services to generate content that violates the rights of any third party, including intellectual property rights or privacy rights
- Misrepresent AI-generated visualizations as medical assessments or actual photographs of real people
4. User Content and License
"User Content" means any content you submit to the Services, including photos, images, text inputs, survey responses, and feedback.
4.1 Your Representations
You represent and warrant that: (a) you own or have all necessary rights, licenses, and permissions to submit your User Content; (b) your User Content does not infringe or violate any third-party rights; and (c) your User Content complies with these Terms and applicable law.
4.2 License to HairLo
By submitting User Content, you grant HairLo a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, process, store, analyze, and otherwise exploit your User Content in connection with operating, providing, improving, and promoting the Services and our business, including for training and improving AI models, analytics, research, and similar purposes. This license survives termination of these Terms or your use of the Services.
4.3 Content Responsibility
You are solely responsible for your User Content. HairLo has no obligation to monitor, moderate, or remove User Content but reserves the right to do so at our sole discretion.
5. AI-Generated Content
The Services use artificial intelligence to generate visualizations. You acknowledge that:
- AI-generated outputs are visual references for educational and entertainment purposes only
- Outputs are NOT medical diagnoses, prognoses, treatment recommendations, or predictions of actual future appearance
- Outputs may contain inaccuracies, errors, or imperfections
- Hair patterns and physical appearance depend on many genetic, environmental, hormonal, lifestyle, and individual factors that our AI cannot fully evaluate
- You should not rely on outputs to make medical, financial, or other important decisions
- Outputs do not represent a guarantee, promise, or prediction of any specific outcome
6. Intellectual Property
The Services, including all software, designs, text, graphics, images, AI models, algorithms, trademarks, and other content (excluding User Content) are the property of HairLo or its licensors and are protected by intellectual property laws. You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use, subject to these Terms.
7. Third-Party Services, Links, and Affiliate Relationships
The Services may include links to third-party websites, products, services, or advertisements, including affiliate links. We may earn a commission when you click affiliate links or make purchases through them. HairLo is not responsible for third-party content, products, services, or practices.
8. Disclaimers
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, HAIRLO DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, HAIRLO DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) DEFECTS WILL BE CORRECTED; (C) THE SERVICES OR SERVERS ARE FREE OF VIRUSES OR HARMFUL COMPONENTS; OR (D) AI OUTPUTS WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.
HAIRLO IS NOT A HEALTHCARE PROVIDER, MEDICAL PROFESSIONAL, OR LICENSED PHYSICIAN. NOTHING IN THE SERVICES CONSTITUTES MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL HAIRLO OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL HAIRLO'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
10. Indemnification
You agree to indemnify, defend, and hold harmless HairLo and its officers, directors, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your access to or use of the Services; (b) your User Content; (c) your violation of these Terms; (d) your violation of any third-party right; or (e) your violation of any applicable law.
11. Modifications to the Services
We reserve the right to modify, suspend, or discontinue the Services (or any part of them) at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation.
12. Termination
We may suspend or terminate your access to the Services at any time, with or without cause or notice, including for violation of these Terms. Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination will survive.
13. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and may provide additional notice. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
14. Governing Law, Arbitration, and Class Action Waiver
14.1 Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles.
14.2 Arbitration Agreement
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may seek injunctive relief in court for intellectual property violations.
14.3 Class Action Waiver
You and HairLo agree that disputes will be resolved on an individual basis only. You waive any right to participate in a class action, class arbitration, or representative action.
14.4 Right to Opt Out
You may opt out of the arbitration agreement by sending written notice to legal@hairlo.app within 30 days of first accepting these Terms.
15. Miscellaneous
Entire Agreement. These Terms, together with our Privacy Policy and any other policies referenced, constitute the entire agreement between you and HairLo regarding the Services.
Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
No Waiver. Our failure to enforce any provision is not a waiver of that provision.
Assignment. You may not assign these Terms. We may assign these Terms freely.
16. Contact Us
If you have questions about these Terms, contact us at:
HairLo
Email: legal@hairlo.app